These general terms and conditions of sale apply to all purchases of Leonardo Firenze branded products made through the e-commerce site by users classified as Consumers—namely, natural persons acting for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity performed.
The website is owned by Leonardo Firenze, an Italian company with its registered office at Via Valentini 7, Prato, cap 59100, VAT number and Business Register registration number 02384080971 (the "Owner").
1. Parties to the Contract
Leonardo Firenze is responsible for the sale, payment management, refunds, and invoicing related to the products offered through the site. The parties to the purchase shall be the Seller and the Buyer, who proceeds with the purchase for purposes not related to their professional activity.
The Seller remains the owner of all rights to the website's domain name, logos, registered trademarks, and copyrights in relation to the site and its contents. All communications from the Buyer regarding the purchase (reports, complaints, inquiries, or exercise of the right of withdrawal) must be sent to: info@leonardofirenze.it.
2. Scope of Application
Every purchase is subject to these general terms and conditions of sale in the version published on the site at the time the order is transmitted. The site is intended for the exclusive use of consumers; the Seller reserves the right to refuse orders that, at its sole discretion, are deemed to have been placed by parties not classified as such.
Should a sale nonetheless be made to an entity not qualified as a consumer, these conditions shall apply but with the following exceptions:
- The Buyer shall not have the right of withdrawal;
- The Buyer shall not be entitled to the legal warranty on products;
- The Buyer shall not be granted any other protections provided in favor of the consumer by the Consumer Code.
3. Key Definitions
- E-commerce Contract: A sales or service contract whereby the Seller offers goods via a website and the Buyer places the order on said site.
- Consumer Code: The reference legislation for consumer protection (Legislative Decree 206/2005).
- Conformity to the Contract: Goods must be fit for habitual use, comply with the description, and possess the qualities promised by the Seller.
4. Conclusion of the Contract and Technical Steps
The contract between the Seller and the Buyer is concluded exclusively online. The Buyer must select the products, add them to the shopping cart, and—after verifying the data and prices—select the button "Confirm purchase order with obligation to pay."
The publication of goods on the site constitutes an invitation to offer. The Buyer's order is a contractual proposal that the Seller is free to accept or decline. The contract is considered concluded only when the Seller sends a specific shipping confirmation email. The Buyer may cancel the order before receiving this confirmation, provided the package is not already in the preparation stage.
5. Prices and Payments
The Buyer agrees to pay the requested price, expressed in Euros and inclusive of VAT. Shipping costs and any ancillary charges are calculated and indicated before the order is submitted. The charge will only occur at the time of shipment. All transactions take place over encrypted lines to ensure maximum security of the Buyer's data.
6. Delivery and Refunds
The Seller shall deliver the goods without undue delay and, at the latest, within 30 days of the conclusion of the contract. In the event of product unavailability, the Seller will promptly inform the Buyer via email or telephone.
Any refund will be credited using the same payment method chosen by the Buyer, within a maximum of 14 days from the notice of withdrawal, without prejudice to the Seller's right to wait for the return of the goods.