- These general conditions of sale apply to all purchases of Leonardo Firenze branded products that will be made through the e-commerce site by users classified as "consumers" pursuant to Article 2, or a natural person who acts for purposes other than any entrepreneurial, commercial, artisanal or professional activity carried out.
- The site, owned by Leonardo Firenze, an Italian company with registered office in via valentini 7 Prato, postcode 59100, VAT number and company registration number 02384080971 (the "Owner").
- Leonardo Firenze is responsible for the sale, payment management, refunds and invoicing relating to the Products offered through the Site. Purchases of Products made through the Site will see as parties (collectively referred to as the "Parties") Leonardo Firenze, as seller (the "Seller"), and the consumer buyer who proceeds with the purchase of one or more products for purposes, therefore, not attributable to his/her commercial, entrepreneurial, artisanal or professional activity.
- Leonardo Firenze remains the owner of all rights to the domain name of the site, logos, registered trademarks for the products presented on the site, and the owner of the copyright in relation to the Site and its contents.
- Any communication from the Consumer relating to the purchase of the Products - including any reports, complaints, requests regarding the purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc. - must be sent to the Seller, at the address and in the manner indicated on the Site or via e-mail info@leonardofirenze.it
- Each purchase is subject to these general conditions of sale in the version that will be published on the Site at the time the order is transmitted by the consumer.
- The site is intended for the exclusive use of consumers. Under no circumstances may products be purchased on the Site by persons who do not qualify as such. The seller of the sales will have the right to refuse orders that, at his sole discretion, he believes have been placed by persons not classified as consumers.
- If one or more sales are made to a non-qualified Consumer, these general conditions of sale will apply, but in derogation of the same:
- a) the buyer will not have the right of withdrawal pursuant to Article 10;
- b) the buyer will not be entitled to guarantees on the products listed in article 8 or any other legal guarantee;
- c) the buyer will not be granted any other guarantees in favour of the consumer provided for by the
Art 2. DEFINITIONS
E-commerce contract: sales or service contract under which the Seller , or his intermediary, offers goods or services through a website , or other electronic means, and the Buyer (consumer), places the order for such goods or services on such website , or through other electronic means organised by the Seller .
Sales contract Any contract under which the Seller transfers, or undertakes to transfer, the ownership of goods to the Buyer and the Buyer pays, or undertakes to pay, the price thereof
Service contract Any contract, other than a sales contract, under which the Seller provides, or undertakes to provide, a service to the Buyer and the Buyer pays, or undertakes to pay, the price thereof
Consumer Code Reference legislation for the protection of the consumer, dictated by Legislative Decree 6 September 2005, n. 206, as last amended (hereinafter, for the sake of brevity, the “ Consumer Code ”).
Buyer The term Buyer refers to the consumer, or user, a natural person who acts for purposes other than any entrepreneurial, commercial, artisanal or professional activity carried out (art. 3, letter a, Consumer Code ).
Salesperson The term Seller refers to the natural or legal person acting in the exercise of his/her entrepreneurial, commercial, artisanal or professional activity, or his/her intermediary (art. 3, letter c, Code of Consumption ).
Producer Producer is the manufacturer of the finished good or of one of its components (art. 115, paragraph 2-bis, Consumer Code ).
Contract Compliance All goods are compliant with the Contract for which the following circumstances coexist, if relevant: i) they are suitable for the use for which goods of the same type are normally used; ii) they are compliant with the description given and possess the qualities of the goods presented as a sample or model; iii) they have the quality and performance usual for goods of the same type, which the Buyer can reasonably expect, taking into account the nature of the goods and, where applicable, public declarations on the specific characteristics of the goods made in this regard by the seller, the manufacturer or his agent or representative, in particular in advertising or on labelling; iv) they are also suitable for the particular use desired by the Buyer and brought to the attention of the Seller at the time of conclusion of the Contract and which the Seller himself has accepted also by conclusive facts (art. 129, paragraph 2, Consumer Code ).
Defective good Goods are defective when they do not offer the safety that one can legitimately expect taking into account all the circumstances, including: a) the way in which the good was put into circulation, its presentation, its obvious characteristics, the instructions and warnings provided; b) the use to which the good can reasonably be intended and the behaviours that, in relation to it, can reasonably be foreseen; c) the time in which the good was put into circulation. Goods cannot be considered defective simply because a further improvement of the good has been put into circulation at any time.
- SALE OF PROMOTED GOODS ONLINE
3.1 With the Contract the Seller sells to the Buyer, who purchases, via electronic tools, the goods offered on the Site .
3.2 The Site presents the catalogue of goods and/or services promoted online by the Seller . Such goods are represented on the Site accurately.
3.3 The Seller is not able to guarantee a precise and exact correspondence between the real consistency of the goods promoted online and the relative representation on the Buyer 's monitor . In the event of discrepancies between the image of the goods visible online and the relative information sheet, drawn up in writing, the latter will be the only valid document.
- CATALOG UPDATE ONLINE - AVAILABILITY OF GOODS
4.1 The Seller ensures, through its own IT system, the processing and fulfillment of the order without delay, according to the procedures set out in Art. 5 of these General Conditions of Online Sale . The Seller 's electronic catalogue indicates in real time the goods available and those not available, as well as the expected times for their shipment. The Seller confirms the registration of the order as soon as possible, forwarding the Buyer the specific confirmation (so-called Order Receipt) by email.
4.2 If an order exceeds the warehouse availability, or for other reasons is not available, the Seller will promptly communicate to the Buyer the unavailability of the item in question and, if possible, the waiting times to obtain it, requesting confirmation of the order again according to the different timeframes indicated by the Seller . This communication will take place via e-mail, or telephone,
- DESCRIPTION OF THE TECHNICAL PHASES NECESSARY TO COMPLETE THE CONTRACT
5.1 The Contract between the Seller and the Buyer will be concluded exclusively online . After accessing the e-Shop , the Buyer must follow the procedures/instructions indicated therein to formalize the purchase of the goods and/or services by filling in the forms prepared by the Seller . If intending to purchase online , the Buyer must duly select the desired goods and/or services, one at a time, placing them in the cart configured by the Seller . Once the desired goods and/or services have been selected, the Buyer will be asked to close their cart by forwarding the list of desired items to the Seller . Before forwarding, a form will be displayed to confirm the purchase order of the selected goods and/or services, with an indication of the relative prices, as well as the options left to the Buyer , who will be responsible for identifying the delivery, transport and payment methods for the execution of the contract. By confirming the order, the Buyer undertakes to check and validate, before sending it, his/her personal data, the goods/services covered by the Contract , their prices, with any shipping costs and/or additional charges, confirming the chosen payment methods and terms, the delivery address, as well as any other data requested. The order confirmation format instructs the Buyer in advance about the times of execution of the Contract , drawing attention to the right of withdrawal, as well as to the other rights reserved by law to the Buyer. Once the required checks have been carried out, it will finally be up to the Buyer to select the interactive button - present at the bottom of the web page - by clicking on the box " Confirm the purchase order with obligation to pay ", thus forwarding the order to the Seller .
5.2 The online publication of goods and/or services via the Site constitutes a simple invitation to offer so that the Buyer can formulate his purchase proposal ; in this sense the Buyer 's order , previously confirmed by the same , constitutes exclusively a contractual proposal, subject to these General Conditions of Online Sale , which the Buyer declares to know and accept. The confirmation of order - duly filled out and verified as per instructions - will be acknowledged by the Seller with a receipt to the Buyer 's email address for the sole purpose of confirming receipt in the Seller 's computer system , which will then begin to process the order, verifying the data provided by the Buyer , such as the availability of what has been requested. The Seller 's receipt does not constitute acceptance of the purchase proposal. This receipt - with the attached " Order Number " to be used in all communications with the Seller - reiterates, in addition to the information required by law , all the above data, which the Buyer will verify again, promptly communicating to the Seller any possible corrections. Should an incorrect indication of prices or other characteristics of the goods and/or services promoted online be found , such as the unavailability of the requested goods, the Seller will promptly notify the Buyer, inviting him to carry out - if still interested - a correction of the order, or, after cancellation of the previous one, a new order, according to the methods that will be promptly communicated.
5.3 The Seller has the right to accept or not the order sent by the Buyer , without the latter being able to advance any rights and/or claims of any kind, for any reason, including compensation, for the failure to accept the order itself. The Contract will be concluded only when a separate email is sent (or message in the communications center on the Site or equivalent) of acceptance of the purchase proposal, which will also contain information relating to the shipment and the expected delivery date ( Shipping Confirmation ). If the order is processed with different shipments, the Buyer may receive separate and distinct Shipping Confirmations . The Buyer may, however, cancel his order before receiving the Shipping Confirmation , provided that the order has not been prepared for the shipping process. In this case, no cost will be charged. In any case, the right of withdrawal is reserved in accordance with the terms and conditions set out in the following Art. 10.
5.4 The amount due will be charged only when the goods in the order are shipped. Once payment for the requested goods/services has been received, the Seller will proceed to issue the relevant tax document.
5.5 The Contract will not be concluded and will be void of any effect if the procedure set out in this article is not punctually followed.
5.6 For any possible error, typo or problem in filling in the online forms and, more generally, in carrying out the purchasing procedures prepared by the Seller, the Buyer is invited to contact, without delay, the following telephone numbers / email infor@leonardofirenze.it
- PAYMENT OF THE PRICE, TAXES AND ANY ADDITIONAL CHARGES
6.1 The Buyer undertakes to pay the price requested for the goods purchased online , according to the times and methods indicated on the Site.
6.2 The prices of the goods promoted via the Site, like any other charges/expenses inherent to the invitation to offer , are expressed in Euros.
6.3 Prices include VAT and any other taxes. Shipping costs, as well as any additional charges, such as customs clearance , if any, although not included in the sale price, will be indicated and calculated by the Seller in the purchase procedure, before sending the order confirmation , and promptly specified in the order summary ( order receipt ).
- METHODS, TIMING AND SECURITY OF PAYMENTS AND ANY REFUNDS
7.1 Payment for goods/services purchased online will be made according to the method chosen by the Buyer, among those expressly permitted by the Seller and promptly specified in the section of the Site. The use of the aforementioned payment methods does not entail any additional costs for the Buyer , except for any costs borne by the Seller , promptly proven and communicated to the Buyer .
7.2 Any refund to the Buyer will be credited using one of the methods proposed by the Seller and chosen by the Buyer , and, in the event of his withdrawal, within a maximum of 14 days (fourteen days) from when the Seller has received formal communication of the withdrawal itself. The Seller may, however, postpone the refund until receipt of the goods, or, in any case, until the Buyer has provided adequate proof of having sent them back.
7.3 All communications relating to payments take place on a special encrypted line, which guarantees the storage of such information with a high level of security and in compliance with current legislation on the protection of personal data.
- DELIVERY METHODS AND TIMES
8.1 The Seller shall deliver the ordered goods, without unjustified delay, at the latest, within 30 days (thirty days) from the date of conclusion of the Contract , using the methods indicated on the website or , alternatively, chosen by the Buyer .
8.2 If the Seller is unable to make the shipment within the deadline indicated in the previous paragraph, he will promptly notify the Buyer by e-mail or by telephone to the contact details provided during online registration and order forwarding by the Buyer.
- METHODS OF STORAGE/ARCHIVING OF CONTRACTUAL DOCUMENTS
9.1 Pursuant to art. 12 of Legislative Decree 70/2003, as well as articles 50-51 of the Consumer Code , the Buyer is informed that each order sent online will be stored and archived in digital and/or paper format by the Seller , according to adequate confidentiality and security criteria. For For any copies or other requests in this regard, the Buyer is invited to contact the Seller at the following address info@leonardofirenze.it